Shipping policy
SHIPPING POLICY – MYSMARTCAT
Last updated: October 2026
This Shipping Policy applies to orders placed through MySmartCat, operated by Sagafil SRL.
Contact details:
MySmartCat
Sagafil SRL
Rue de la Gare 10
4217 Héron
Belgium
Business Registration Number (BCE): 0832.891.191
VAT Number: BE0832.891.191
Email:
service.mysmartcat@hotmail.com
1. SHIPPING DESTINATIONS
MySmartCat currently ships orders to:
- Belgium;
- France.
We reserve the right to extend or modify the countries or regions to which we deliver.
2. SHIPPING COSTS
Shipping is currently free for orders delivered to Belgium and France, unless otherwise clearly stated before checkout.
The customer will always be able to see the total amount of the order before completing payment.
3. ORDER PROCESSING
Once your order has been confirmed and payment has been received, your order is forwarded to our partner responsible for preparation and shipment.
Orders may be prepared and shipped directly from the facilities of our suppliers or logistics partners.
An order may only be modified or cancelled as long as it has not yet been processed or shipped.
If you wish to request a modification or cancellation, please contact us as soon as possible at:
service.mysmartcat@hotmail.com
We cannot guarantee that a modification or cancellation will still be possible once the order has entered processing or has been shipped.
4. ESTIMATED DELIVERY TIMES
Delivery times displayed on our store are estimates.
For Belgium and France, current estimated delivery times are generally:
approximately 14 to 30 days after shipment.
These delivery times may vary depending on factors including:
- the destination country;
- the carrier;
- the time of year;
- order volume;
- product availability;
- customs or logistics procedures;
- circumstances beyond our reasonable control.
Any delivery times provided are estimates and cannot always be guaranteed with complete accuracy.
5. ORDER TRACKING
When a tracking number is available, it will be provided to the customer after the order has been shipped.
Please note that tracking information may take some time to become active or to be updated in the carrier’s system.
You will be able to follow the progress of your shipment using the tracking information provided after dispatch.
6. MULTIPLE PACKAGES
In some circumstances, products from the same order may be shipped separately.
You may therefore receive more than one parcel and more than one tracking number.
This does not necessarily result in any additional shipping charges for the customer.
7. SHIPPING ADDRESS
The customer is responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Please carefully check:
- your name;
- your street address;
- your postal code;
- your city;
- your country;
- and any other information required for delivery.
If you notice an error in your shipping address, please contact us immediately at:
service.mysmartcat@hotmail.com
If the order has already been processed or shipped, we cannot guarantee that the address can still be changed.
Where permitted by applicable law, any additional charges resulting from an incorrect or incomplete address may be charged to the customer.
8. DELIVERY DELAYS
If your order appears to be significantly delayed, please contact us at:
service.mysmartcat@hotmail.com
We will investigate the situation with our supplier, logistics partner or carrier.
Delays may occasionally occur due to circumstances beyond our control, including:
- periods of high shipping volume;
- adverse weather conditions;
- logistics disruptions;
- customs procedures;
- carrier-related issues;
- events of force majeure.
We will make reasonable efforts to keep you informed and to find an appropriate solution.
9. LOST PARCELS
If your tracking information indicates that your parcel may be lost, or if you have not received your order after an unusually long period of time, please contact us at:
service.mysmartcat@hotmail.com
We will investigate the matter with the carrier or our logistics partner.
We may ask you to provide your order number and any other information that may be helpful in locating the shipment.
10. DAMAGED PARCELS
We recommend checking the condition of your parcel as soon as it is delivered.
If your order arrives damaged, please contact us as soon as possible at:
service.mysmartcat@hotmail.com
Where possible, please provide:
- your order number;
- photos of the parcel;
- photos of the product;
- a description of the issue.
We will review your request and provide you with the appropriate next steps.
11. INCORRECT OR MISSING PRODUCTS
If you receive the wrong product or if part of your order is missing, please contact us at:
service.mysmartcat@hotmail.com
Please provide your order number and, where possible, photographs of the parcel you received.
We will review your request and offer an appropriate solution in accordance with your legal rights.
12. TAXES, CUSTOMS AND IMPORT CHARGES
Any applicable shipping charges will be clearly displayed before the order is confirmed.
Where taxes or shipping-related charges are included or covered as part of our logistics arrangement, no additional action is required from the customer.
If a carrier or authority unexpectedly requests additional charges in connection with your order, we recommend contacting us before making any payment at:
service.mysmartcat@hotmail.com
We will review the situation with our logistics partner.
13. DELIVERY RESPONSIBILITY
MySmartCat remains your point of contact for any questions or issues relating to the delivery of your order.
The fact that certain products may be shipped directly by a supplier or logistics partner does not affect your rights as a consumer in relation to MySmartCat.
14. RETURNS
Information regarding returns, withdrawal rights and refunds is available in our Refund Policy.
Please do not return any product before contacting our customer service team.
For any return request, please contact:
service.mysmartcat@hotmail.com
15. CONTACT INFORMATION
For any questions regarding shipping or delivery, you may contact us at:
MySmartCat
Sagafil SRL
Rue de la Gare 10
4217 Héron
Belgium
Business Registration Number (BCE): 0832.891.191
VAT Number: BE0832.891.191
Email:
service.mysmartcat@hotmail.com