Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories included and, where possible, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service.mysmartcat@hotmail.com. Please note that the return address will be communicated to you once your return request has been reviewed and accepted. Please do not send your item back without first contacting us.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer in the case of a change of mind or withdrawal, unless otherwise required by applicable law. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service.mysmartcat@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and, where possible, photos or videos showing the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned where an exception to the right of withdrawal applies under applicable law, including certain custom or personalized products, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, and other products for which a legal exception applies. Please get in touch if you have questions or concerns about your specific item.

This does not affect your statutory rights in relation to defective or non-conforming products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have in accordance with this return policy and, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification, subject to the exceptions provided by applicable law.

You may inspect the item as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

To exercise your right of withdrawal, contact us at service.mysmartcat@hotmail.com within the applicable period. We will then provide you with the return instructions and address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know the status of your refund.

Where you exercise your legal right of withdrawal, eligible payments will be refunded in accordance with applicable law. We may withhold reimbursement until we have received the goods back or until you provide evidence that the goods have been returned, whichever occurs first.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions regarding your refund, please contact us at service.mysmartcat@hotmail.com.